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Showroom Address
1350 Dell Ave.
Suite 202
Campbell, CA 95008
408.369.7447

Showroom Hours
Monday-Friday   9-5
   
    

 

Click here for Fan-Attic Warranty Information

  THE VELUX PROMISE
As the world leader in roof windows and skylights, we stand behind our products with a promise of lasting service and satisfaction. That is a promise we have kept for over 50 years, and we are pleased to extend our promise to you.

If you think that all skylights leak, it's time to think again. VELUX® Roof Windows and Skylights do not leak. Proven in installations and climates throughout the world, our exclusive flashing systems will keep you dry and comfortable.

We believe the best guarantee is the one you never have to use, therefore, we build quality into every product. We do offer the VELUX 20/10/5 years Limited Warranty for specific coverage issues. For a copy of this warranty please follow the link below or call us toll-free at 1-800-88-VELUX.


VELUX LIMITED WARRANTY
  VELUX INSULATING GLASS
For a period of (20) twenty years from the date of purchase, VELUX warrants to the End-user* that the insulated glass unit will not develop a material obstruction of vision due to a failure of the glass seal. If a seal failure is brought to our attention during this time period, VELUX will, at its option, 1) provide a replacement pane delivered free of charge to the original point of purchase or to the End-user, or 2) provide a replacement roof window or skylight product with an insulated unit delivered free of charge to the original point of purchase or to the End-user.
     
  VELUX ROOF WINDOWS, SKYLIGHTS AND FLASHING
For a period of (10) ten years from the date of purchase, VELUX warrants to the End-user that VELUX roof windows, skylights, and flashing will be free from defects in material and workmanship. If a VELUX roof window, skylight or flashing product is found to be defective during this time period, VELUX will, at its option: 1) provide a replacement component or a replacement roof window, skylight or flashing product delivered free of charge to the original point of purchase or to the End-user, or 2) repair the roof window, skylight or flashing
     
 

VELUX BLINDS AND CONTROLS
For a period of (5) five years from date of purchase, VELUX warrants to the End-user that VELUX blinds (pleated shades, venetian blinds, roller shades, LightBlock™ shades, and awning blinds) and controls such as electrical systems including motorized operators and rain sensors, handles and rods will be free from defects in material and workmanship. If a defect is brought to our attention during this time period, VELUX will, at its option: 1) provide replacement components or a replacement blind or control product delivered free of charge to the original point of purchase or to the End-user, or 2) repair the product without charge for material or labor.

    *End-user means the natural or legal entity or person who owns the product and has not acquired it with a view to reselling or installing it in the course of a business.

     

Exclusions and Limitations:
This warranty only applies to VELUX products purchased after January 1, 2000. The warranty period begins from the date the VELUX product is purchased from a VELUX dealer and must be substantiated with the original invoice or sales receipt. If the purchase date cannot be substantiated, the warranty period will begin on the date of manufacture as indicated on each product.
This warranty does not cover any labor cost associated with the installation of replacement products or components if VELUX chooses not to repair the product. The providing of replacement products or components shall not extend the original warranty period. VELUX reserves the right to provide a similar replacement product or component if the original version is no longer available at the time of the complaint.

This warranty will only apply if the product is finished, installed and operated in accordance with VELUX instructions. This warranty does not cover the repair or replacement of products damaged as a result of accident, including but not limited to accidental glass breakage, problems due to water penetration not resulting from default in a VELUX product, abuse, misuse, faulty building construction or design, improper or insufficient handling, applications in areas of high humidity, areas without proper or adequate ventilation or humidity control, acts of God, products subjected to conditions outside their design limitations, minor imperfections in glass that do not affect the product in performance or obscure vision; minor variations in glass color; damage caused by corrosive environmental factors including acid rain, variations in wood grain or color; wood rot due to improper maintenance or installation. The warranty on insulated glass is void if any film is applied to the glass surface. Normal wear and tear is not covered by this warranty, nor are problems arising from failure to properly maintain the product. Custom painted skylights, roof windows, or flashings are not covered by this warranty.

Condensation on roof windows and skylights and any related water damage, which may occur as a natural result of humidity within a building or a variation between indoor/outdoor temperatures, is not a defect and will not be covered by this warranty.

THE WARRANTIES EXPRESSED IN THIS DOCUMENT ARE THE ONLY STATEMENTS OF THE LEGAL RESPONSIBILITIES OF VELUX AND VELUX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO SUCH EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NO DEALER OF VELUX PRODUCTS AND NO REPRESENTATIVE OR EMPLOYEE, OTHER THAN AN OFFICER OF VELUX, HAS THE AUTHORITY TO MAKE ANY WARRANTY, EXPRESSED OR IMPLIED, ORAL OR WRITTEN, THAT IS BINDING ON VELUX OR TO ALTER OR CHANGE THIS WARRANTY. ANY ALTERATION OR CHANGE BY AN OFFICER MUST BE IN WRITING AND WITH SPECIFIC REFERENCE TO THIS WARRANTY.
 
In the event that you need our help, please contact your VELUX dealer or contact us directly:
VELUX America Inc.
PO Box 5001
Greenwood SC 29648
1-800-88-VELUX


So that we can provide the best response possible, please include the following information in writing:
    Your name, address, and phone number
    A description of the product and the product model number
   -located on the identification label attached to each product
    A description of the product concern
    Details of attempts to address concern


FAN-ATTIC WARRANTY
 

NuLight Solutions, Inc. warrants that all Fan-Attics are free from defect of workmanship and/or material for a period of five years from the date of purchase . This five year manufacturer’s warranty covers all Fan-Attic components. Should any Fan-Attic be determined by NuLight Solutions, Inc. to be defective, at the option of NuLight Solutions, Inc., such Fan-Attic shall either be replaced or repaired and returned to customer free from defects. Customer shall give notice of any such defect to NuLight Solutions, Inc. within thirty days of discovery of such defect.

Disclaimer of Warranty and Limitation of Liability
Except as expressly set forth herein, the Fan-Attics are provided "AS IS", without any warranty, expressed or implied including but not limited to all warranties of merchantability and fitness for a particular purpose; and any such warranties are hereby expressly disclaimed. In no even shall NuLight Solutions, Inc. be liable for loss of profits, indirect, special, incidental, consequential or other similar damages, including but not limited to any claim or demand arising out of the installation, existence, furnishing or functioning of any of the Fan-Attics or use by any customer or third party of any product. In no event shall NuLight Solutions, Inc. have any liability for any breach of warranty for improper installation of the Fan-Attic. To the fullest extent allowed by law, NuLight Solutions, Inc. liability to customers for all claims with respect to the Fan-Attics shall be limited to the lesser of (A) The cost f installation; (B) The cost of installing equivalent fan; (C) The cost of re-installing the Fan-Attic.

General
The contract contains all of the terms and conditions of the transaction between customer and NuLight Solutions, Inc. No representation, arrangement, or agreement not appearing herein shall be binding on NuLight Solutions, Inc. This contract may not be altered or modified by Customer, except by a writing signed by an officer of NuLight Solutions, Inc.. The contract shall be governed by the laws of the state of California. The prevailing party in any action brought pursuant to this contract shall be entitled to recover all costs of such action, including without limitation, attorneys fees.

 
For more information, please call 408.369.7447, email, or fill out our Information Request Form.

 
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California Contractors State License Board: 824378